QuoteRunway1. Who these terms are between
QuoteRunway is provided by [Legal entity name], [Registered address] ("QuoteRunway", "we", "us"). These terms are between us and the company that signs up ("you", "your company"). The person who signs up confirms they can agree to them for the company.
QuoteRunway is for businesses. It isn't meant for personal or household use, and nobody under 18 may use it.
2. The service
QuoteRunway is an online quoting tool for technical teams. Your staff build quotes from your catalog and your distributors' prices, send them to your customers, and your customers view, accept or decline them online through a link. Accepted quotes can be passed to the systems you connect, such as your PSA (for example ConnectWise).
Each company gets its own address (yourcompany.quoterunway.com) and its own separate database.
3. Accounts and security
- Your admins add your people and decide their roles. You're responsible for who you give access to and for what they do in your account.
- Everyone signs in with a password and an authenticator code. Keep sign-in details private, and tell us straight away at support@quoterunway.com if you think someone else has got in.
- Keep at least two admins, so your company isn't locked out if one leaves or loses their phone.
4. Free trial
- A new company gets a 30-day free trial. We don't ask for a card to start it.
- When the trial ends you have 30 more days to subscribe. If you don't, your company's data (its database) is deleted permanently.
- We email your admins 7 days and 1 day before the trial ends, and 7 days and 1 day before the data is deleted.
5. Subscriptions and payment
- Plans are billed monthly or yearly, in advance, at the prices shown when you subscribe. Payment is handled by Stripe; your card details go to Stripe and never reach QuoteRunway.
- Prices are in US dollars and don't include taxes, which are added where required.
- We may change prices with at least [30] days' notice by email. A change applies from your next billing period.
- [Refunds: say whether part-used periods are refunded, e.g. no refunds for part of a period, except where the law requires.]
If a payment fails
- Your account is locked to an "update your payment" screen until it's paid. Admins can still sign in to pay; nobody else can use the app. Nothing is deleted while the account is locked.
- Quote links your customers already have keep working for 30 days after the lock, then stop until the account is paid.
- If it's still unpaid 30 days after the lock, the account becomes subject to deletion 60 days later (90 days after the lock). We email your admins 30 days, 7 days and 1 day before deleting anything.
6. Your data
- It's yours. Everything your company puts into QuoteRunway (quotes, customers, contacts, prices, files, settings) belongs to your company. We only use it to provide the service to you, as described in our Privacy Policy and Data Processing Agreement.
- We don't sell it, and we don't show ads. There is no advertising and no third-party tracking in the app or on your customers' quote pages.
- You're responsible for having the right to use it: for example, to email your customers and to record their acceptance online.
- Backups and export. Your admins can download an encrypted backup of your whole company at any time, and can set up automatic backups to your own storage.
7. Online acceptances
When your customer accepts a quote online, QuoteRunway records what they accepted, when, and from which device, and seals that record so later changes can be detected. Whether an online acceptance is a binding contract between you and your customer depends on your own terms and the law that applies to you. QuoteRunway provides the tool and the record; it isn't a party to your agreements with your customers and doesn't give legal advice.
8. Systems you connect
You can connect your own systems: your mail (Microsoft 365, Google Workspace or SMTP), your PSA, your distributors and others. When you do, QuoteRunway acts on your instructions, using the keys you give it, and the other provider's own terms apply between you and them. You're responsible for what you ask QuoteRunway to do in those systems, such as creating orders or opportunities. Quote emails go out through your own mail system, never from QuoteRunway's.
9. Acceptable use
Don't use QuoteRunway to:
- break the law, or send spam or misleading quotes;
- upload malware, or try to get into another company's account or data;
- probe, overload or get around the service's security or limits (including rate limits);
- copy, resell or rebuild the service, except through the published API as documented.
We may suspend an account that puts the service, other companies or their customers at risk. Where we can, we'll tell you first and give you a chance to fix it.
10. Our service
QuoteRunway (the software, design and documentation) belongs to us. Your subscription gives your company the right to use it while you're subscribed. If you send us ideas or feedback, we may use them without owing you anything.
We update QuoteRunway regularly. Updates are usually installed overnight (US Eastern time), and the app tells open pages when a new version is ready.
11. Availability and support
We work to keep QuoteRunway available and fast, but we don't promise a particular uptime. Help is available from Help in the app and at support@quoterunway.com.
12. Cancelling
- You can cancel at any time. The subscription runs to the end of the period you've paid for and isn't renewed.
- After cancellation your data is kept for [N] days so you can download a backup, then deleted permanently.
- We may end these terms with [30] days' notice, or straight away if you seriously break them.
13. Disclaimers
Apart from what these terms say, the service is provided "as is". Prices, stock and product details come from your distributors and other sources, and can be wrong or out of date: check them before you rely on them. [Legal review: full warranty disclaimer wording.]
14. Limit of liability
[Legal review: liability cap (for example, the fees paid in the 12 months before the claim), exclusion of indirect and consequential losses, and the exceptions the law requires.]
15. Governing law
These terms are governed by the laws of [Governing-law state], and disputes go to the courts of [Governing-law state]. [Legal review: venue and any arbitration clause.]
16. Changes to these terms
We may update these terms. For changes that matter, we'll email your admins at least [30] days before they take effect. Continuing to use QuoteRunway after that means your company accepts them.
17. Contact
[Legal entity name], [Registered address]. Email support@quoterunway.com.